Turning Your Contact Center into a Profit Center by Leveraging Chat | Guest: Tony Medrano
CallTalk Radio Show, CallTalk, Millenials, CallTalk Season 9, Chat, Profit Center
Workforce Management: New Insights From a Seasoned Veteran | Guest: Rick Seeley
CallTalk Radio Show, Workforce Management, Work Environment, CallTalk, CallTalk Season 9, WFM
Highlights from Call Center Campus
CallTalk Radio Show, CallTalk, CallTalk Season 9, AI, Bots, RPA
Digital Workforce, Keeping Automation Real | Guest: Martijn Zuiderbaan
CallTalk Radio Show, Workforce Management, CallTalk, CallTalk Season 9, AI, Bots, RPA, WFM
The Power of an Effective Feedback Loop | Guest: Dan Handy
CallTalk Radio Show, Customer Feedback, CallTalk, CallTalk Season 9, Feedback Loop
Fair Trade Outsourcing: Sustainable, Ethical and Profitable | Guest: Mike Dershowitz
CallTalk Radio Show, Outsourcing, CallTalk, CallTalk Season 9
Marijuana in the Workplace | Guest: Christine Cunneen
The Knowledge Loop: Improve Your Products and Customer Experience by Leveraging Front Line Agents | Guest: Dr. Fred Van Bennekom
CallTalk Radio Show, CallTalk, CallTalk Season 9, Knowledge Loop
Thought Leadership in the Contact Center: You Can Do It! | Guest: Mitchell Levy
CallTalk Radio Show, CallTalk, CallTalk Season 9, Thought Leadership
Contact Center Work and Life Balance | Guest: Sean Vierling
CallTalk Radio Show, Balancing Life and Work, Customer Service, CallTalk, CallTalk Season 9
The Prize at the Intersection of Experience and Engagement: Customer Loyalty | Guest: Bob Kobek
CallTalk Radio Show, Customer Service, CallTalk, CallTalk Season 9, customer loyalty
Agent Engagement & Empowerment | Guest: Maureen Lewandowski
CallTalk Radio Show, Call Center Training, Customer Service, agent training, CallTalk, training, CallTalk Season 9
How to Lead Customer Contact Center Professionals Through Change | Guest: Steve Ellis
CallTalk Radio Show, Call Center Training, Customer Service, CallTalk Season 8, agent training, CallTalk, training
How to Overcome Three Critical Training Challenges that Hamper Excellent Service | Guest: Connor Burt
CallTalk Radio Show, Call Center Training, Customer Service, CallTalk Season 8, agent training, CallTalk, training
Team Huddle Boards: Enhance Communication & Maximize Efficiency | Guest: Debbie Frazier
CallTalk Radio Show, Team Meetings, Customer Service, CallTalk Season 8, Customer Focused Culture, Team Development, CallTalk, Huddle Boards