---
title: CallTalk™ Radio Show | Management
description: Management | A fun and informative on-line program for the customer service industry.  Broadcast monthly, directly over the Internet to your desktop, CallTalk covers hot topics that impact today’s call center.
---

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# CallTalk™ Radio Show Archive

## [Management: Generation Y in the Contact Center | Guest: Greg Van Zandt](https://resources.benchmarkportal.com/calltalk/calltalk-radio-show-management-generation-y-contact-center)

Feb 19, 2014, 11:36:30 AM |

[CallTalk Radio Show](https://resources.benchmarkportal.com/calltalk/topic/calltalk-radio-show), [Management](https://resources.benchmarkportal.com/calltalk/topic/management), [Gen Y](https://resources.benchmarkportal.com/calltalk/topic/gen-y), [CallTalk Season 5](https://resources.benchmarkportal.com/calltalk/topic/season-5)

 Understanding Millennials: Who Are They? What drives them? What are their significant attributes? Considerations when managing this Generation: Implications on Scheduling, Work diversity, Training / Coaching, Contact Center and Corporate culture; Leveraging ... 

[read more](https://resources.benchmarkportal.com/calltalk/calltalk-radio-show-management-generation-y-contact-center)

## [Management: Are You Parenting or Managing Your Staff | Guest: Rosanne D’Ausilio](https://resources.benchmarkportal.com/calltalk/calltalk-radio-show-management-parenting-managing-staff)

Jan 15, 2014, 11:27:29 AM |

[CallTalk Radio Show](https://resources.benchmarkportal.com/calltalk/topic/calltalk-radio-show), [Management](https://resources.benchmarkportal.com/calltalk/topic/management), [CallTalk Season 5](https://resources.benchmarkportal.com/calltalk/topic/season-5)

 Do you want to improve your performance and the performance of your staff? Of course, the answer is yes. We all do. But first we need distinctions between managing and parenting–as well as managing and leading–so managers (and everyone else) can develop both ... 

[read more](https://resources.benchmarkportal.com/calltalk/calltalk-radio-show-management-parenting-managing-staff)

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