Key Takeaways on Hiring Insights in 2021 | Guest: Christine Cunneen

With so much going on across all industries with regard to post-COVID screening and hiring - - along with changing laws tied to criminal justice reform, marijuana and employer liability - - industry expert Christine Cunneen provides a much-needed update on ...
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Digital CX in the Utilities Sector | Guest: Cary Cusumano and Sarah Simon

Digital CX is meant to provide a more effortless customer experience across multiple engagement channels. As the channels customers can use to interact with us multiply, customers demand a personalized, consistently positive customer experience as they ...
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CX + EX = Success | Guest: Robert Kobek

If you are measuring your customer experience and not measuring your employee experience you are missing a great opportunity to discover the gaps in critical issues like customer loyalty and employee loyalty. As the saying goes, if you don’t measure, you ...
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Emerging Best Practices for Recruiting and Training in the "New Normal" | Guest: Pam Roddy

Recruitment, Hiring and Training techniques during the Pandemic- the traditional models of in person recruitment and training are not feasible during COVID pandemic how can you successfully hire and train CSR in a street to seat manner
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