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Practice on AI, not Humans: How AI-Powered Simulation Training Empowers Your Human Agents to Succeed | Guest: David Lawson

Jun 24, 2024 6:28:36 PM |

Agent Development, CallTalk Radio Show, Call Center Training, Best Practices, Agent Engagement, AI, A.I.

The ability of AI to empower, not replace, humans is often lost in the sensational stories about AI’s impact on call centers. In this podcast we explore how conversational and generative AI are being utilized across industries to exponentially scale ...
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How to Turn Rookie Contact Center Hires into All-Stars | Guest: Adam Levin

Apr 9, 2024 3:54:48 PM |

Agent Development, CallTalk Radio Show, Best Practices, Agent Engagement, Remote Work

Many contact center leaders struggle to get new hires up to speed, and AI will continue forcing human agents to tackle increasingly difficult sales and support scenarios. Adam Levin joins us today to discuss how to empower workers around the globe with new ...
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Agent Development | Guest: Rosanne D’Ausilio

Mar 3, 2010 8:58:49 AM |

Agent Development, CallTalk Radio Show, CallTalk Season 1

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