Quality Assurance: Call Monitoring Your Agents Will Love Show | Guest: Lisa Courteau
Feb 2, 2011 1:47:44 PM |
CallTalk Radio Show, Quality Assurance, CallTalk Season 2, Call Monitoring, QA
Quality Assurance: Call Monitoring Your Agents Will Love (Session 1 of 2) CallTalk™ Caramels: Sweet Snippets from BenchmarkPortal’s Best CallTalk Episodes Quality Monitoring, traditionally seen by agents as the dreaded ‘Big Brother’ operation of a company, ...
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