CallTalk™ Radio Show | CallTalk Season 2

CallTalk™ Caramels: Sweet Snippets from BenchmarkPortal’s Best CallTalk Episodes In today’s advanced contact center environment, Workforce Management (WFM) should not be thought of as only a process, but a culture that uses data to drive systems and practices ...

CallTalk™ Radio Show Archive

Home Agent: A Fresh Look At The At-Home Agent Concept | Guest: Dee Buell

Customer Satisfaction: Acting on the Voice of the Customer Show | Guest: Peter Leppik

Time Management: Getting More (done) with Less (stress) Show | Guest: Paul H. Burton

Optimal IVR Call Flow Design Show | Guest: Jay Minnucci

Quality Assurance Part 2: Forms and Beyond - Coaching to Excellence Show | Guest: Lisa Courteau

Workforce Optimization: Analytics Demystified – Customer Focus (Session 2 of 2) Show | Guest: Bill Durr

Quality Assurance: Call Monitoring Your Agents Will Love Show | Guest: Lisa Courteau

Workforce Optimization: Analytics Demystified – Employee Focus (Session 1 of 2) Show | Guest: Bill Durr

Workforce Management Advanced Show | Guest: Adam Cincoski

Employee Morale Show | Guest: Kirk Weisler

Site Selection Show | Guest: Kristin Beatty

Hold Time and Transfers Show | Guest: Dayne Petersen

Customer and Agent Loyalty Show | Guest: Jeanne Bliss

Outbound Calls Show | Guest: Alex Demczak

Employee Incentive Tips Show | Guest: Dr. Brooks Mitchell

Outsourcing Show | Guest: John Chatterley

Call Center Training Show | Guest: Dayne Petersen

At-Home Agent 2 Show | Guest: Steve Silver

Workforce Management | Guest: Adam Cincoski

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