Join CallTalk host Bruce Belfiore as he talks with author and speaker Mitchell Levy about ways to bring thought leadership into your life and your organization. Hear the tips he shared with his Ted Talk audience about listening, hearing, connecting and leading. Mitchell will provide you with insights you can use immediately in your center, and will explain his H.E.L.P. paradigm that will get you thinking and acting to improve yourself and your work place.
Air Date: Wednesday, April 11, 2018 - 10:00AM PT / 1:00PM ET
Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal
Guest Speaker: Mitchell Levy
Season: 9, Episode Number: 4
Guest Host Bio: Mitchell Levy
Mitchell is an accomplished Entrepreneur who has created 20 businesses in Silicon Valley
including 4 publishing companies that have published over 800 books. Currently, Mr. Levy
is The AHA Guy at AHAthat & CEO of THiNKaha. He is a bestselling author with fifty seven
business books and a contributor at Entrepreneur Magazine. In addition to these
accomplishments, Mr. Levy has provided strategic consulting to over one hundred companies,
advised over five hundred CEOs on critical business issues, and has been chairman of the board of a NASDAQ-listed company. is an accomplished Entrepreneur who has created 20 businesses in Silicon Valley including 4 publishing companies that have published over 800 books. Currently, Mr. Levy is The AHA Guy at AHAthat & CEO of THiNKaha. He is a bestselling author with fifty seven business books and a contributor at Entrepreneur Magazine. In addition to these accomplishments, Mr. Levy has provided strategic consulting to over one hundred companies, advised over five hundred CEOs on critical business issues, and has been chairman of the board of a NASDAQ-listed company.
CallTalk Host
Bruce Belfiore is a frequent speaker at industry events in the United States and abroad. Bruce is Chancellor of the College of Call Center Excellence, which provides certificated courses to call center professionals, and has taught the course “Call Center Management” at Purdue University. He is the author of the book Benchmarking At Its Best for Contact Centers and has written numerous research papers and best practices studies focused on contact center topics. He is a consultant to call centers in a wide variety of industries seeking to improve their results, and is noted for helping to calculate the financial impact of proposed changes. Bruce holds Bachelors, JD and MBA degrees from Harvard University.
CallTalk is a monthly internet radio program for the customer service industry featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore. Broadcast monthly, directly over the Internet to your desktop, CallTalk covers hot topics that impact today's call center. CallTalk airs without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners. If you have a topic you would like us to cover, send it to CallTalk@BenchmarkPortal.com.
