Knowledge Management in the Contact Center | Guest: Burgoyne Hughes

Knowledge management is foundational the effectiveness of the modern contact center. Metrics from cost per contact and handle time require agents to rapidly find the information they need, and customer satisfaction demands that agents have complete and ...
read more

Knowledge Management in the Contact Center | Guest: Brian Golden

Knowledge Management tools and resources are the brain of your contact center, providing your agents with the information they need right when they need it…when developed effectively and working properly. The effectiveness of your Knowledge Management tools ...
read more

Articles & News

see all