The Power of an Effective Feedback Loop | Guest: Dan Handy
Aug 6, 2018 5:01:14 PM |
CallTalk Radio Show, Customer Feedback, CallTalk, CallTalk Season 9, Feedback Loop
Information feedback is the lifeblood of continuous improvement for contact centers. However, most centers don't employ a structured approach to originating, processing and acting on feedback. In this session, guest Pam Wilson explains the 4 stages required ...
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