Intentional Coaching: Everybody Wins When You Give Agents What They Want | Guest: Barbara Burke
Aug 19, 2016 1:11:35 PM |
CallTalk Radio Show, Intentional Coaching, CallTalk Season 7
"Intentional Coaching is an innovative coaching approach in which supervisors are out on the floor with their agents, reinforcing what’s right and helping them go beyond fast, efficient transaction handling, to creating a positive customer experience. ...
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