Managing Contact Centers Takes Credibility: Hear how to build it best | Guest: Mitchell Levy

Global Credibility Expert, Mitchell Levy, is an evangelist for those who want to be seen as credible and win the war against those in what he calls "Dubious Nation".   Mitchell, a TEDtalk veteran, has interviewed over 500 thought leaders from across the world ...
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How to Guarantee an Amazing Customer Experience | Guest: Jeff Toister

An experience guarantee goes beyond merely warrantying a product against defects. It encompasses the entire customer journey to promise an experience that never falls short of expectations. Customer loyalty skyrockets when people trust your brand, product, or ...
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Management Challenges in an At-Home Work Environment | Guest: Robert Kobek

The pandemic has intensified many of the challenges facing contact center managers.  Join Bruce Belfiore as he interviews Bob Kobek of Mobius SVP for a lively episode of CallTalk centered on issues of worker recruitment and attrition and other remote ...
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MANAGING WITH COVID-19 | BenchmarkPortal's Virtual Town Hall

Air date: April 3rd, 2020
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Virtual Agents – Ideas for Implementing a Home Based Support Center | Guest: Jesse Hoobler

We will be discussing the reasons why Support Organizations choose to go virtual, advantages to leverage, roadblocks to avoid, and some lessons learned from out in the field.
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Home Agent: A Fresh Look At The At-Home Agent Concept | Guest: Dee Buell

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At-Home Agent 2 Show | Guest: Steve Silver

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At-Home Agents | Guest: Steve Silver

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