Agent Motivation and Coaching - The Positive Coaching Approach | Guest: Judy McKee
Jul 16, 2014 11:36:34 AM |
CallTalk Radio Show, Agent Coaching, Agent Motivation, CallTalk Season 5
What is the Positive Coach Approach? Positive Coach is designed to help call center coaches learn how to cultivate great agents. This approach will lessen the work load on managers and quality assurance departments, and foster a more open and competent work ...
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