CallTalk™ Radio Show | Agent Engagement

Practice on AI, not Humans: How AI-Powered Simulation Training Empowers Your Human Agents to Succeed | Guest: David Lawson

Jun 24, 2024 6:28:36 PM |

Agent Development, CallTalk Radio Show, Call Center Training, Best Practices, Agent Engagement, AI, A.I.

The ability of AI to empower, not replace, humans is often lost in the sensational stories about AI’s impact on call centers. In this podcast we explore how conversational and generative AI are being utilized across industries to exponentially scale ...

How to Turn Rookie Contact Center Hires into All-Stars | Guest: Adam Levin

Apr 9, 2024 3:54:48 PM |

Agent Development, CallTalk Radio Show, Best Practices, Agent Engagement, Remote Work

Many contact center leaders struggle to get new hires up to speed, and AI will continue forcing human agents to tackle increasingly difficult sales and support scenarios. Adam Levin joins us today to discuss how to empower workers around the globe with new ...

Agent Performance and Quality Training | Guest: Nancy Munro

Jul 25, 2019 12:43:37 PM |

CallTalk Radio Show, Agent Engagement, agent training, CallTalk Season 10, Agent Performance

Does your contact center struggle with getting agents floor ready – you won’t want to miss this episode! Ever have a bad experience with a contact center agent? Why do you think this happened? One answer may be poor training or poor coaching – either way ...

Incentives, Gamification and Engagement | Guest: Elijah Cox

Jun 11, 2019 11:02:15 AM |

CallTalk Radio Show, Incentive Plans, Employee Incentives, Employee Engagement, Gamification, Agent Engagement, CallTalk Season 10

If you understand the science and principles of Engagement, Gamification, and Incentives, you have the power to change an organization. You can improve morale, increase tenure, see metric improvements of up to 40%, all of which promotes a healthy organization ...

Voice of the Customer and Agent Engagement: Roses, Daisies & Weeds | Guest: Michael J. Tamer

Jun 26, 2017 12:15:18 PM |

CallTalk Radio Show, CallTalk Season 8, Agent Engagement

Agents are the heartbeat of every Call Center and are every manager's greatest challenge. We will explore how to optimize agent engagement and get the viewpoint of a long time Call Center Pro, Michael J. Tamer.

CallTalk™ Radio Show Archive

Practice on AI, not Humans: How AI-Powered Simulation Training Empowers Your Human Agents to Succeed | Guest: David Lawson

How to Turn Rookie Contact Center Hires into All-Stars | Guest: Adam Levin

Agent Performance and Quality Training | Guest: Nancy Munro

Incentives, Gamification and Engagement | Guest: Elijah Cox

Voice of the Customer and Agent Engagement: Roses, Daisies & Weeds | Guest: Michael J. Tamer

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CallTalk™ Radio Show Archive

Practice on AI, not Humans: How AI-Powered Simulation Training Empowers Your Human Agents to Succeed | Guest: David Lawson

How to Turn Rookie Contact Center Hires into All-Stars | Guest: Adam Levin

Agent Performance and Quality Training | Guest: Nancy Munro

Incentives, Gamification and Engagement | Guest: Elijah Cox

Voice of the Customer and Agent Engagement: Roses, Daisies & Weeds | Guest: Michael J. Tamer

Join the Largest Community of Contact Center Professionals

Join the Largest Community of Contact Center Professionals

Articles & News

Improve Your Center

Compare Your Center

Excel With Training

Support & Tools