The Surprising Value of Accurate Language Screening in Contact Centers | Guest: Brigham Tomco
Mar 29, 2021 9:26:51 AM |
CallTalk Radio Show, Agent Turnover, Employee Training, agent training, CallTalk Season12
Screening agents for hire, particularly in "virtual" mode, is not easy. Many centers find they are missing pieces, which leads to inefficient processes, higher turnover and lower customer satisfaction. One important component is language proficiency, whether ...
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