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Emerging Best Practices in Agent Screening: Success through Optimized Simulations | Guest: Joe LaTorre

Apr 17, 2017 9:40:32 AM |

CallTalk Radio Show, Best Practices, CallTalk Season 8

Joe LaTorre, Director of Innovation at Employment Technologies, will talk with host Bruce Belfiore about emerging practices that every contact center manager should know about. Focus will be on giving you take-aways that will make your recruiting and ...
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Best Practices in Call Center Consolidation | Guest: Tim Rauschenbach

Jun 23, 2016 11:38:12 AM |

CallTalk Radio Show, Best Practices, CallTalk Season 7, Consolidation

In this episode, you will learn “Five Keys To Call Center Consolidation”. Consolidation is an important and complex process that needs to be approached and executed carefully.  It is crucial that you fully consider the impacts on your operations, including on ...
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Gamification Principles and Best Practices | Guest: Bob Cowen

May 14, 2014 11:22:19 AM |

CallTalk Radio Show, Best Practices, Gamification, CallTalk Season 5

Join host BenchmarkPortal CEO Bruce Belfiore and guest host Bob Cowen, Snowfly, as they discuss gamification principles and best practices. What is it, why all of the hype, and how can we use it for our daily challenges like retention, adherence, quality, ...
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Adherence: The Problems, The Policies, The Best Practices | Guest: Erica Cockfield

May 19, 2010 8:47:13 AM |

The Problems, Adherence, CallTalk Radio Show, CallTalk Season 1, The Policies, Best Practices

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Email Metrics Best Practices | Guest: John Chatterley

Nov 11, 2009 9:20:07 AM |

CallTalk Radio Show, E-mail Best Practices, CallTalk Season 1, Best Practices

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