Getting Really Good at WFH and Hybrid Work | Guest: Michele Rowan
CallTalk Radio Show, Workforce Management, Best Practices, Customer Feedback, Work Environment, Remote Work
Replacing Surveys with the Sentiment Arc: What I learned from analyzing 29,000 calls! | Guest: Jeff Toister
CallTalk Radio Show, Best Practices, Customer Feedback, Surveys, QA, A.I.
Getting the Most out of AI and Automation for Quality Assurance in Contact Centers | Guest: Chad Tatton
CallTalk Radio Show, Quality Assurance, Best Practices, Delivering Quality, AI, QA, A.I.
Generative AI Best Practices for your Contact Center Transformation | Guest: Jimmy Padia
CallTalk Radio Show, Best Practices, AI, A.I., CallTalk Season 14
Emerging Best Practices in Agent Screening: Success through Optimized Simulations | Guest: Joe LaTorre
Best Practices in Call Center Consolidation | Guest: Tim Rauschenbach
CallTalk Radio Show, Best Practices, CallTalk Season 7, Consolidation
Gamification Principles and Best Practices | Guest: Bob Cowen
CallTalk Radio Show, Best Practices, Gamification, CallTalk Season 5
Adherence: The Problems, The Policies, The Best Practices | Guest: Erica Cockfield
The Problems, Adherence, CallTalk Radio Show, CallTalk Season 1, The Policies, Best Practices
Email Metrics Best Practices | Guest: John Chatterley
CallTalk Radio Show, E-mail Best Practices, CallTalk Season 1, Best Practices