Emerging Best Practices in Agent Screening: Success through Optimized Simulations | Guest: Joe LaTorre

Joe LaTorre, Director of Innovation at Employment Technologies, will talk with host Bruce Belfiore about emerging practices that every contact center manager should know about. Focus will be on giving you take-aways that will make your recruiting and ...
read more

Best Practices in Call Center Consolidation | Guest: Tim Rauschenbach

In this episode, you will learn “Five Keys To Call Center Consolidation”. Consolidation is an important and complex process that needs to be approached and executed carefully. It is crucial that you fully consider the impacts on your operations, including on ...
read more

Gamification Principles and Best Practices | Guest: Bob Cowen

Join host BenchmarkPortal CEO Bruce Belfiore and guest host Bob Cowen, Snowfly, as they discuss gamification principles and best practices. What is it, why all of the hype, and how can we use it for our daily challenges like retention, adherence, quality, ...
read more

Adherence: The Problems, The Policies, The Best Practices | Guest: Erica Cockfield

read more

Email Metrics Best Practices | Guest: John Chatterley

read more

Articles & News

see all