CallTalk™ Radio Show | Call Center Training

From Insight to Impact: Unlocking Value Force Multipliers in CX | Guest: Justin Robbins

Dec 18, 2024 9:31:34 AM |

CallTalk Radio Show, Call Center Training, Best Practices, Customer Experience, Customer Journey

We will be talking about Value Force Multipliers in CX. I will be interviewing Justin Robbins. Justin is a keynote speaker, industry analyst, and advisor specializing in customer experience transformation. With over 20 years of leadership across CX ...

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Women in Contact Center Leadership – The Power of Community | Guest: Valerie McSorley

Aug 28, 2024 5:27:11 PM |

CallTalk Radio Show, Call Center Training, Best Practices, women in leadership

This podcast focuses on how building and nurturing a strong community can empower women in leadership roles. Bruce and Valerie highlight the importance of collaboration, support networks, mentorship, and shared experiences in driving success and creating ...

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Practice on AI, not Humans: How AI-Powered Simulation Training Empowers Your Human Agents to Succeed | Guest: David Lawson

Jun 24, 2024 6:28:36 PM |

Agent Development, CallTalk Radio Show, Call Center Training, Best Practices, Agent Engagement, AI, A.I.

The ability of AI to empower, not replace, humans is often lost in the sensational stories about AI’s impact on call centers. In this podcast we explore how conversational and generative AI are being utilized across industries to exponentially scale ...

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Agent Engagement & Empowerment | Guest: Maureen Lewandowski

Jan 15, 2018 3:42:55 PM |

CallTalk Radio Show, Call Center Training, Customer Service, agent training, CallTalk, training, CallTalk Season 9

Maureen Lewandowski of Delta Dental of Wisconsin shares tips on how to get buy-in from your people for major initiatives. She illustrates the roles of well-structured processes and carefully chosen technologies to empower and incentivize employees to improve ...

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How to Lead Customer Contact Center Professionals Through Change | Guest: Steve Ellis

Dec 5, 2017 2:04:32 PM |

CallTalk Radio Show, Call Center Training, Customer Service, CallTalk Season 8, agent training, CallTalk, training

Change surrounds contact center managers: mergers, systems changes, organizational changes are all high-impact events that present managers with huge challenges. Join us for the final CallTalk episode of 2017 as we explore these issues with our Change ...

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How to Overcome Three Critical Training Challenges that Hamper Excellent Service | Guest: Connor Burt

Oct 18, 2017 9:44:41 AM |

CallTalk Radio Show, Call Center Training, Customer Service, CallTalk Season 8, agent training, CallTalk, training

Excellent customer service requires excellent training - - and a culture that supports learning and doing. You need to articulate the results you hope to obtain in order to determine the training you need.

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Training - How it Sets the Atmosphere in a Contact Center | Guest: Fidel Ligsay

Sep 19, 2012 11:12:06 AM |

CallTalk Radio Show, Call Center Training, CallTalk Season 4

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Call Center Training Show | Guest: Dayne Petersen

Sep 1, 2010 2:28:40 PM |

CallTalk Radio Show, Call Center Training, CallTalk Season 2

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