CallTalk™ Radio Show

Digital CX in the Utilities Sector | Guest: Cary Cusumano and Sarah Simon

Nov 10, 2020 2:38:10 PM |

CallTalk Radio Show, Recruiting, Hiring, Work Environment, training, CallTalk Season 11, Remote Work

Digital CX is meant to provide a more effortless customer experience across multiple engagement channels. As the channels customers can use to interact with us multiply, customers demand a personalized, consistently positive customer experience as they ...

CX + EX = Success | Guest: Robert Kobek

Oct 13, 2020 8:12:36 AM |

CallTalk Radio Show, Recruiting, Hiring, Work Environment, training, CallTalk Season 11, Remote Work

If you are measuring your customer experience and not measuring your employee experience you are missing a great opportunity to discover the gaps in critical issues like customer loyalty and employee loyalty. As the saying goes, if you don’t measure, you ...

Emerging Best Practices for Recruiting and Training in the "New Normal" | Guest: Pam Roddy

Sep 23, 2020 10:40:45 AM |

CallTalk Radio Show, Recruiting, Hiring, Work Environment, training, CallTalk Season 11, Remote Work

Recruitment, Hiring and Training techniques during the Pandemic- the traditional models of in person recruitment and training are not feasible during COVID pandemic how can you successfully hire and train CSR in a street to seat manner

Agent Engagement & Empowerment | Guest: Maureen Lewandowski

Jan 15, 2018 3:42:55 PM |

CallTalk Radio Show, Call Center Training, Customer Service, agent training, CallTalk, training, CallTalk Season 9

Maureen Lewandowski of Delta Dental of Wisconsin shares tips on how to get buy-in from your people for major initiatives. She illustrates the roles of well-structured processes and carefully chosen technologies to empower and incentivize employees to improve ...

How to Lead Customer Contact Center Professionals Through Change | Guest: Steve Ellis

Dec 5, 2017 2:04:32 PM |

CallTalk Radio Show, Call Center Training, Customer Service, CallTalk Season 8, agent training, CallTalk, training

Change surrounds contact center managers: mergers, systems changes, organizational changes are all high-impact events that present managers with huge challenges. Join us for the final CallTalk episode of 2017 as we explore these issues with our Change ...

How to Overcome Three Critical Training Challenges that Hamper Excellent Service | Guest: Connor Burt

Oct 18, 2017 9:44:41 AM |

CallTalk Radio Show, Call Center Training, Customer Service, CallTalk Season 8, agent training, CallTalk, training

Excellent customer service requires excellent training - - and a culture that supports learning and doing. You need to articulate the results you hope to obtain in order to determine the training you need.

CallTalk™ Radio Show Archive

Digital CX in the Utilities Sector | Guest: Cary Cusumano and Sarah Simon

CX + EX = Success | Guest: Robert Kobek

Emerging Best Practices for Recruiting and Training in the "New Normal" | Guest: Pam Roddy

Agent Engagement & Empowerment | Guest: Maureen Lewandowski

How to Lead Customer Contact Center Professionals Through Change | Guest: Steve Ellis

How to Overcome Three Critical Training Challenges that Hamper Excellent Service | Guest: Connor Burt

Articles & News

Improve Your Center

Compare Your Center

Excel With Training

Support & Tools

CallTalk™ Radio Show Archive

Digital CX in the Utilities Sector | Guest: Cary Cusumano and Sarah Simon

CX + EX = Success | Guest: Robert Kobek

Emerging Best Practices for Recruiting and Training in the "New Normal" | Guest: Pam Roddy

Agent Engagement & Empowerment | Guest: Maureen Lewandowski

How to Lead Customer Contact Center Professionals Through Change | Guest: Steve Ellis

How to Overcome Three Critical Training Challenges that Hamper Excellent Service | Guest: Connor Burt

Join the Largest Community of Contact Center Professionals

Join the Largest Community of Contact Center Professionals

Articles & News

Improve Your Center

Compare Your Center

Excel With Training

Support & Tools