+1 (800) 214 - 8929 Info@BenchmarkPortal.com

Agent Engagement & Empowerment | Guest:  Maureen Lewandowski

Jan 15, 2018 3:42:55 PM |

CallTalk Radio Show, Call Center Training, Customer Service, agent training, CallTalk, training, CallTalk Season 9

Maureen Lewandowski of Delta Dental of Wisconsin shares tips on how to get buy-in from your people for major initiatives. She illustrates the roles of well-structured processes and carefully chosen technologies to empower and incentivize employees to improve ...
read more

How to Lead Customer Contact Center Professionals Through Change | Guest: Steve Ellis

Dec 5, 2017 2:04:32 PM |

CallTalk Radio Show, Call Center Training, Customer Service, CallTalk Season 8, agent training, CallTalk, training

Change surrounds contact center managers: mergers, systems changes, organizational changes are all high-impact events that present managers with huge challenges. Join us for the final CallTalk episode of 2017 as we explore these issues with our Change ...
read more

How to Overcome Three Critical Training Challenges that Hamper Excellent Service | Guest: Connor Burt

Oct 18, 2017 9:44:41 AM |

CallTalk Radio Show, Call Center Training, Customer Service, CallTalk Season 8, agent training, CallTalk, training

Excellent customer service requires excellent training - - and a culture that supports learning and doing. You need to articulate the results you hope to obtain in order to determine the training you need.
read more
All posts

Join the Largest Community of Contact Center Professionals

Articles & News

see all

Improve Your Center

Contact Center Certification
Assessments
Custom Consulting

Compare Your Center

Contact Center Benchmarking
Industry Reports
Top Contact Centers Contest
Automated Benchmarking

Excel With Training

Management
Quality Assurance
Workforce Management
Coaching For Performance
Supervisor / Team Leader
Agent / Customer Service Rep
Call Center Campus Week

Support & Tools

CallTalk Online Radio Show
Blog: Articles & Tips
Free Mastery Ebook Series
Free Glossary of Terms
Testimonials
News
Videos
Books
White Papers
Research Reports
BenchmarkPortal BBB Business Review BenchmarkPortal Santa Barbara, California 93105

Copyright © 2020 BenchmarkPortal, LLC     |   Privacy Policy   |   Directory   |   FAQ   |   Contact   |   Home