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How Great Frontline Support Creates Great Agents - "How To" Tips | Guest: Mark Brody

Oct 30, 2022 8:38:03 AM |

At-Home Agents, CallTalk Radio Show, Customer Service, CallTalk Season 13

Join Bruce Belfiore as he interviews industry veteran Mark Brody about getting your center "unstuck" by supporting your front line agents - - and making them stars. Providing the right technology, training and leadership, combined with dedication to ...
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Mindfulness Experience: Moving from Toxic to Terrific by Intentionally Helping Staff to Reboot, Reset and Reframe | Guest: Keith Fiveson

Sep 29, 2022 8:34:38 PM |

At-Home Agents, CallTalk Radio Show, Customer Service, CallTalk Season 13

Join CallTalk as Keith Fiveson talks to Bruce Belfiore abou t boost ing your customer experience and employee engagement using leadership techniques he has developed over a lifetime of experience. Use these techniques to empower greater resilienc e and create ...
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Managing Work-At-Home Agents | Guest: Marcia Presberry and Shannon Smith

Aug 31, 2022 8:58:26 PM |

At-Home Agents, CallTalk Radio Show, Customer Service, CallTalk Season 13

Managing work-at-home agents has moved from pandemic emergency mode to representing a long-term challenge for most contact center managers. This episode of CallTalk will focus on tips and best practices that you can use immediately to improve performance. ...
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When YOU Need the Coaching - Managers Need Coaches to Succeed too | Guest: Mitchell Levy

Jul 15, 2022 10:09:26 AM |

At-Home Agents, CallTalk Radio Show, Customer Service, Customer Experience, Credibility, CallTalk Season 13

We have dedicated courses and CallTalk episodes on coaching for agents - an important topic indeed. However, contact center managers need coaching as well - - coaching that may go beyond the training curricula that are in the market. Tune in to this episode ...
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