Hidden Obstacles to Outstanding Contact Center Service | Guest: Jeff Toister

Are you endlessly trying to get agents to improve their customer service? There might be a culprit you’ve never considered. Discover hidden and counterintuitive obstacles that hurt agent performance. Are you endlessly trying to get agents to improve their ...
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Agent Performance and Quality Training | Guest: Nancy Munro

Does your contact center struggle with getting agents floor ready – you won’t want to miss this episode! Ever have a bad experience with a contact center agent? Why do you think this happened? One answer may be poor training or poor coaching – either way ...
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