Bringing Texting to Life in your Call Center | Guest Gary Pudles

Answering services have been around for 100 years. But times are changing, and today, customers want to text companies. Businesses are text-enabling their business lines every day. But often, they’re too busy to respond to customers themselves. Join Bruce ...
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Future of Hiring: Innovative Approaches for Recruiting & Retaining Top Agents | Guest: Ravin Shah

Hiring agents has become more difficult and managers are looking for new ideas and approaches to increase success.  Join Bruce Belfiore as he interviews Ravin Shah about today's market for contact center agents - and how to win with top candidates using a ...
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Maximizing the Human in the Call Center | Guest: Nicholas MacDonald

Join Bruce Belfiore for the first CallTalk episode of 2023, with the theme "Maximizing the Human in the Call Center".  He will be interviewing Nicholas MacDonald, director of Customer Experience at C-Lect Consulting.  Nicholas will draw from a career in ...
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