Team Huddle Boards: Enhance Communication & Maximize Efficiency | Guest: Debbie Frazier

Huddles can be the team’s daily opportunity to communicate and plan. A Huddle Board is the team's tool to record important information and memorialize decisions and goals. If there is a special focus on a particular metric or initiative, the Huddle Board can ...
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Build a Customer-Focused Culture in Your Contact Center | Guest: Jeff Toister

Contact center managers know that a strong, positive, can-do culture will improve their metrics and make their customers satisfied. However, culture can seem like a complex, difficult thing to turn around, to build, and to maintain. There are some important ...
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