+1 (800) 214 - 8929 Info@BenchmarkPortal.com

Team Huddle Boards: Enhance Communication & Maximize Efficiency | Guest: Debbie Frazier

Sep 13, 2017 10:52:32 AM |

CallTalk Radio Show, Team Meetings, Customer Service, CallTalk Season 8, Customer Focused Culture, Team Development, CallTalk, Huddle Boards

Huddles can be the team’s daily opportunity to communicate and plan. A Huddle Board is the team's tool to record important information and memorialize decisions and goals. If there is a special focus on a particular metric or initiative, the Huddle Board can ...
read more

Build a Customer-Focused Culture in Your Contact Center | Guest: Jeff Toister

Aug 11, 2017 4:41:44 PM |

CallTalk Radio Show, Customer Service, CallTalk Season 8, Customer Focused Culture

Contact center managers know that a strong, positive, can-do culture will improve their metrics and make their customers satisfied. However, culture can seem like a complex, difficult thing to turn around, to build, and to maintain. There are some important ...
read more
All posts

Join the Largest Community of Contact Center Professionals

Articles & News

see all

Improve Your Center

Contact Center Certification
Assessments
Custom Consulting

Compare Your Center

Contact Center Benchmarking
Industry Reports
Top Contact Centers Contest
Automated Benchmarking

Excel With Training

Management
Quality Assurance
Workforce Management
Coaching For Performance
Supervisor / Team Leader
Agent / Customer Service Rep
Call Center Campus Week

Support & Tools

CallTalk Online Radio Show
Blog: Articles & Tips
Free Mastery Ebook Series
Free Glossary of Terms
Testimonials
News
Videos
Books
White Papers
Research Reports
BenchmarkPortal BBB Business Review BenchmarkPortal Santa Barbara, California 93105

Copyright © 2023 BenchmarkPortal, LLC     |   Privacy Policy   |   Directory   |   FAQ   |   Contact   |   Home