Turning Your Contact Center into a Profit Center by Leveraging Chat | Guest: Tony Medrano
Dec 21, 2018 10:23:00 AM |
CallTalk Radio Show, CallTalk, Millenials, CallTalk Season 9, Chat, Profit Center
Contact centers are under increasing pressure to become profit centers and leverage new channels of engaging customers. Live chat is growing in use--especially among millennial customers--and chat communications can be optimized using machine learning in ...
read more
