CallTalk™ Radio Show

Quality Assurance - One Minute Survey | Guest: Dayne Petersen

Feb 11, 2015 11:02:16 AM |

CallTalk Radio Show, Quality Assurance, CallTalk Season 6, QA

Listen to host Bruce Belfiore interview Dayne Petersen in an illuminating discussion on Quality Assurance best practices.

Quality Assurance Part 2: Forms and Beyond - Coaching to Excellence Show | Guest: Lisa Courteau

Mar 16, 2011 1:21:23 PM |

CallTalk Radio Show, Quality Assurance, Coaching for Success, CallTalk Season 2, QA

Quality Assurance & Coaching for Success – CallTalk Caramels: Sweet Snippets from BenchmarkPortal’s Best CallTalk Episodes Quality monitoring programs often become fixated on QA forms; however, there are other necessary components that will assure you are ...

Quality Assurance: Call Monitoring Your Agents Will Love Show | Guest: Lisa Courteau

Feb 2, 2011 1:47:44 PM |

CallTalk Radio Show, Quality Assurance, CallTalk Season 2, Call Monitoring, QA

Quality Assurance: Call Monitoring Your Agents Will Love (Session 1 of 2) CallTalk™ Caramels: Sweet Snippets from BenchmarkPortal’s Best CallTalk Episodes Quality Monitoring, traditionally seen by agents as the dreaded ‘Big Brother’ operation of a company, ...

CallTalk™ Radio Show Archive

Quality Assurance - One Minute Survey | Guest: Dayne Petersen

Quality Assurance Part 2: Forms and Beyond - Coaching to Excellence Show | Guest: Lisa Courteau

Quality Assurance: Call Monitoring Your Agents Will Love Show | Guest: Lisa Courteau

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CallTalk™ Radio Show Archive

Quality Assurance - One Minute Survey | Guest: Dayne Petersen

Quality Assurance Part 2: Forms and Beyond - Coaching to Excellence Show | Guest: Lisa Courteau

Quality Assurance: Call Monitoring Your Agents Will Love Show | Guest: Lisa Courteau

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