CallTalk™ Radio Show | Customer Feedback

Getting Really Good at WFH and Hybrid Work | Guest: Michele Rowan

Mar 26, 2024 12:24:15 PM |

CallTalk Radio Show, Workforce Management, Best Practices, Customer Feedback, Work Environment, Remote Work

Remote and hybrid work are not new to contact centers, but getting really good at it on scale and for the long haul, is quite new. How are organizations retaining the best talent once hired, and how are they bringing people into culture folds quickly, while ...

Replacing Surveys with the Sentiment Arc: What I learned from analyzing 29,000 calls! | Guest: Jeff Toister

Feb 26, 2024 7:19:20 PM |

CallTalk Radio Show, Best Practices, Customer Feedback, Surveys, QA, A.I.

Customer service surveys are no longer effective. Response rates are low, customers are tired of endless requests, and it’s becoming more difficult to get actionable data. A new technique called sentiment analysis analyzes the conversations you’re already ...

The Power of an Effective Feedback Loop | Guest: Dan Handy

Aug 6, 2018 5:01:14 PM |

CallTalk Radio Show, Customer Feedback, CallTalk, CallTalk Season 9, Feedback Loop

Information feedback is the lifeblood of continuous improvement for contact centers. However, most centers don't employ a structured approach to originating, processing and acting on feedback. In this session, guest Pam Wilson explains the 4 stages required ...

CallTalk™ Radio Show Archive

Getting Really Good at WFH and Hybrid Work | Guest: Michele Rowan

Replacing Surveys with the Sentiment Arc: What I learned from analyzing 29,000 calls! | Guest: Jeff Toister

The Power of an Effective Feedback Loop | Guest: Dan Handy

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CallTalk™ Radio Show Archive

Getting Really Good at WFH and Hybrid Work | Guest: Michele Rowan

Replacing Surveys with the Sentiment Arc: What I learned from analyzing 29,000 calls! | Guest: Jeff Toister

The Power of an Effective Feedback Loop | Guest: Dan Handy

Join the Largest Community of Contact Center Professionals

Join the Largest Community of Contact Center Professionals

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Improve Your Center

Compare Your Center

Excel With Training

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