CallTalk™ Radio Show

Practice on AI, not Humans: How AI-Powered Simulation Training Empowers Your Human Agents to Succeed | Guest: David Lawson

Jun 24, 2024 6:28:36 PM |

Agent Development, CallTalk Radio Show, Call Center Training, Best Practices, Agent Engagement, AI, A.I.

The ability of AI to empower, not replace, humans is often lost in the sensational stories about AI’s impact on call centers. In this podcast we explore how conversational and generative AI are being utilized across industries to exponentially scale ...

Getting the Most out of AI and Automation for Quality Assurance in Contact Centers | Guest: Chad Tatton

Jan 24, 2024 9:24:30 AM |

CallTalk Radio Show, Quality Assurance, Best Practices, Delivering Quality, AI, QA, A.I.

Chad Tatton brings tremendous experience in using quality assurance to improve customer satisfaction, efficiency, effectiveness, time to proficiency, and sales in the contact center. During this conversation with host Bruce Belfiore, Chad will relay his ...

Generative AI Best Practices for your Contact Center Transformation | Guest: Jimmy Padia

Oct 27, 2023 9:58:50 AM |

CallTalk Radio Show, Best Practices, AI, A.I., CallTalk Season 14

This episode of CallTalk will focus on explaining the different types of Generative AI, as well as best practices to follow in selecting an LLM (Large Language Model). The discussion will help you understand what you should know, and helps you identify the ...

Highlights from Call Center Campus

Oct 23, 2018 12:33:20 PM |

CallTalk Radio Show, CallTalk, CallTalk Season 9, AI, Bots, RPA

Digital Workforce, Keeping Automation Real | Guest: Martijn Zuiderbaan

Sep 11, 2018 1:04:08 PM |

CallTalk Radio Show, Workforce Management, CallTalk, CallTalk Season 9, AI, Bots, RPA, WFM

Nowadays you hear a lot of companies who are doing ‘something’ with Automation (RPA) or Artificial Intelligence (AI), however, what is the real story behind it, is it truly as easy as the vendors pitch it or does it require effort?

All posts

CallTalk™ Radio Show Archive

Practice on AI, not Humans: How AI-Powered Simulation Training Empowers Your Human Agents to Succeed | Guest: David Lawson

Getting the Most out of AI and Automation for Quality Assurance in Contact Centers | Guest: Chad Tatton

Generative AI Best Practices for your Contact Center Transformation | Guest: Jimmy Padia

Highlights from Call Center Campus

Digital Workforce, Keeping Automation Real | Guest: Martijn Zuiderbaan

Articles & News

Improve Your Center

Compare Your Center

Excel With Training

Support & Tools

CallTalk™ Radio Show Archive

Practice on AI, not Humans: How AI-Powered Simulation Training Empowers Your Human Agents to Succeed | Guest: David Lawson

Getting the Most out of AI and Automation for Quality Assurance in Contact Centers | Guest: Chad Tatton

Generative AI Best Practices for your Contact Center Transformation | Guest: Jimmy Padia

Highlights from Call Center Campus

Digital Workforce, Keeping Automation Real | Guest: Martijn Zuiderbaan

Join the Largest Community of Contact Center Professionals

Join the Largest Community of Contact Center Professionals

Articles & News

Improve Your Center

Compare Your Center

Excel With Training

Support & Tools