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Generative AI Best Practices for your Contact Center Transformation | Guest: Jimmy Padia

Oct 27, 2023 9:58:50 AM |

CallTalk Radio Show, Best Practices, AI, A.I., CallTalk Season 14

This episode of CallTalk will focus on explaining the different types of Generative AI, as well as best practices to follow in selecting an LLM (Large Language Model). The discussion will help you understand what you should know, and helps you identify the ...
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Highlights from Call Center Campus

Oct 23, 2018 12:33:20 PM |

CallTalk Radio Show, CallTalk, CallTalk Season 9, AI, Bots, RPA

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Digital Workforce, Keeping Automation Real | Guest: Martijn Zuiderbaan

Sep 11, 2018 1:04:08 PM |

CallTalk Radio Show, Workforce Management, CallTalk, CallTalk Season 9, AI, Bots, RPA, WFM

Nowadays you hear a lot of companies who are doing ‘something’ with Automation (RPA) or Artificial Intelligence (AI), however, what is the real story behind it, is it truly as easy as the vendors pitch it or does it require effort?
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