Drama, The Poison of Customer Service

The Call Center industry can be full of drama that can be a poison to the customer experience, employee satisfaction, agent retention and your overall center performance.  In this episode, we will learn how to identify different types of drama and discuss ...
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Changing the way collection agencies are viewed by being Ridiculously Nice!

Today, we are going to talk to CEO of Americollect, Kenlyn T. Gretz who will explain how this 54 year old company is changing the way collection agencies are viewed by being ridiculously nice to consumer. He will explain how they have data to back up that ...
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