Has the collections industry taken a few black eyes through the years?  Yet, your specific company was not at fault?  Does your company get “stereotyped” unfairly  Our guest today, owns a collection agency that is intent on changing the way collection agencies are viewed - - by being ridiculously nice.  Not just nice, ridiculously nice. 


Air Date: Wednesday, January 23, 2019 - 10AM/PT
Host: Bruce Belfiore | CEO & Senior Research Analyst | BenchmarkPortal
Guest Speaker: Kenlyn T. Gretz | CEO | Americollect
Season: 10 | Episode Number: 1

Guest: Kenlyn T. Gretz | Americollect

Kenlyn Gretz

Kenlyn T. Gretz is the President & CEO of Americollect, which has been in business in Wisconsin since 1964. Americollect prides itself on changing the way collection agencies are viewed by being Ridiculously Nice. In 2008, Kenlyn and Americollect were awarded the “Small Business Solid Growth” award by “Corporate Report Magazine”. For nine consecutive years, 2009-2017 “Inc. Magazine” included Americollect in its list of “5000 Top Growing Privately Held Companies in America”. Americollect has been consistently (2009-2018) ranked as the Best Place to Work in Collections, according to InsideARM.com.  

CallTalk Host: Bruce Belfiore | BenchmarkPortal
Bruce Belfiore is a frequent speaker at industry events in the United States and abroad. Bruce is Chancellor of the College of Call Center Excellence, which provides certificated courses to call center professionals, and has taught the course “Call Center Management” at Purdue University. He is the author of the book Benchmarking At Its Best for Contact Centers and has written numerous research papers and best practices studies focused on contact center topics. He is a consultant to call centers in a wide variety of industries seeking to improve their results, and is noted for helping to calculate the financial impact of proposed changes. Bruce holds Bachelors, JD and MBA degrees from Harvard University.


CallTalk is a monthly internet radio program for the customer service industry featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore. Broadcast monthly, directly over the Internet to your desktop, CallTalk covers hot topics that impact today's call center. CallTalk airs without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners. If you have a topic you would like us to cover, send it to CallTalk@BenchmarkPortal.com.


Topics: CallTalk Radio Show, CallTalk Season 10, Collections