Drama, The Poison of Customer Service | Guest: Eric Berg
Feb 5, 2019 2:05:09 PM |
CallTalk Radio Show, CallTalk Season 10, employee satisfaction, agent retention, Drama
The Call Center industry can be full of drama that can be a poison to the customer experience, employee satisfaction, agent retention and your overall center performance. In this episode, we will learn how to identify different types of drama and discuss ...
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