Delta Dental of Wisconsin Benefit Center Recognized as “Center of Excellence"

October 4, 2017 ‐ The Delta Dental of Wisconsin Benefit Center, servicing businesses, their employees and family members, and dentists, has been recognized as a “Center of Excellence” by BenchmarkPortal, a global leader in contact center benchmarking, ...
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Gateway Mortgage Group Earns Top Award for Customer Service Levels

June 30, 2017 – Gateway Mortgage Group, a privately held mortgage company offering origination’s, servicing, and correspondent lending, was recently recognized as a Call Center of Excellence by BenchmarkPortal. The Call Center of Excellence award is one of ...
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Gateway Mortgage Group Earns Top Award for Customer Service

June 20, 2017 -  JENKS, OK  – Gateway Mortgage Group, a privately held mortgage company offering originations, servicing, and correspondent lending, was recently recognized as a Call Center of Excellence by BenchmarkPortal. The Call Center of Excellence award ...
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Rotary Support Center certified as Center of Excellence

April 27, 2017 - The Rotary Support Center has earned BenchmarkPortal's certification as a Center of Excellence, a noted designation in the customer service and support industry. The certification puts Rotary's Support Center in the top 10 percent of industry ...
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National General Lender Services Earns 11th Consecutive Center of Excellence Certification

March 28, 2017 – National General Lender Services (National General) has secured the Center of Excellence re-certification for its call centers from BenchmarkPortal for the 11th consecutive year.
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PGBA Earns BenchmarkPortal's Center of Excellence Certification

FLORENCE, S.C. – March 15, 2017 – PGBA, LLC, a business process outsourcing company for government and private healthcare payers, was recognized as a Certified Center of Excellence by BenchmarkPortal.
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MAXIMUS Contact Center Operations in Texas Recertified as Centers of Excellence

RESTON, Va.–(BUSINESS WIRE)–MAXIMUS (NYSE: MMS), a leading provider of government services worldwide, announced todaythat two of its customer contact centers in Texas have achieved re-certification as a Center of Excellence by BenchmarkPortal. These customer ...
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OEC® Earns Prestigious Center of Excellence Recognition for Ninth Year!

OEC has been certified as a Center of Excellence by BenchmarkPortal that recognizes quality and cost efficiency of contact centers throughout North America.
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Ameritas Group Division Earns Tenth Consecutive Center of Excellence Certification

Lincoln, Neb. (March 10, 2017) –The group division of Ameritas Life Insurance Corp. has earned BenchmarkPortal’s Center of Excellence Call Center Certification for the tenth consecutive year. “When you call Ameritas, we want to help you as quickly as possible ...
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Alliance Data's Card Services Business Earns BenchmarkPortal 'Center Of Excellence' Certification For 12th Time, Ranks Second In 'Top Contact Centers' Among Large Companies For 2017

Alliance Data has achieved ‘Center of Excellence’ designation more often than any other company in the financial services/credit industry; Awards demonstrate continued achievement in superior customer service COLUMBUS, Ohio, March 9, 2017 — Alliance Data’s ...
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BenchmarkPortal Announces The Top Ranking 2017 Top Contact Centers Contest Winners

BenchmarkPortal, a leading contact center consulting services group, announces the winners of its 2017 Top Contact Centers Contest.  Participants submitted performance data on key operating metrics. The winners in each category had the highest statistical ...
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BenchmarkPortal Names EFG Companies a Center of Excellence Three Years in a Row

February 17th, 2017:
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ZoomSupport Certified as a Center of Excellence for the First Time For their Service Center

February 10th, 2017:
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Canon U.S.A. Certified as a Center of Excellence for Eighth Consecutive Year

December 28, 2016 – Canon U.S.A., Inc. Technical Support Center has earned the “Center of Excellence” certification from BenchmarkPortal for the eighth consecutive year. Contact centers achieved the Center of Excellence distinction based on best-practice ...
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Church Mutual Service Center Again Named Center of Excellence

December 20, 2016 – Church Mutual Insurance Company’s National Customer Service Center recently announced that it has been re-certified as a Center of Excellence. Contact centers achieved the Center of Excellence distinction based on best-practice metrics ...
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Happy Holidays! Please accept our best wishes for this holiday season and for 2017!

December 15, 2016 Dear BenchmarkPortal Community Member, Happy Holidays! They say that grateful people live longer, and if that is the case, I will be going strong at 100! I feel blessed by our wonderfully talented team of colleagues at BenchmarkPortal, who ...
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Sauder Woodworking Customer Support Contact Center Receives ‘Center of Excellence’ Certification for 12th Consecutive Year

December 6, 2016 – Sauder Woodworking Co. recently announced that it has received a Center of Excellence certification for its customer support contact center for a 12th consecutive year. Contact centers achieved the Center of Excellence distinction based on ...
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McKesson Specialty Health’s solution center Earns Center of Excellence by BenchmarkPortal

November 9, 2016 – McKesson Specialty Health’s Reimbursement, Access & Safety Services Solution Center has been certified as a Center of Excellence for the eighth year running.  “Achieving Center of Excellence certification is an acknowledgement of strong ...
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Psychemedics Corporation Earns Prestigious Recognition for Superior Customer Service

September 14, 2016 – Psychemedics Corporation (NASDAQ: PMD), the world’s leading and largest hair analysis drug testing company, announced that it has been certified as a Center of Excellence by BenchmarkPortal. “Achieving Center of Excellence certification ...
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Health Net Federal Services Earns Center of Excellence from BenchmarkPortal

July 25, 2016 – Health Net Federal Services, LLC (HNFS) call center operations has achieved certification as a Center of Excellence by BenchmarkPortal for the fourth consecutive year. “Achieving Center of Excellence certification is an acknowledgement of ...
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BenchmarkPortal Announces The Top Ranking 2016 Top 100 Call Centers Contest Winners

BenchmarkPortal, a leading call center consulting services group, announces the winners of its 2016 Top 100 Call Center Contest.  Participants submitted performance data on key operating metrics. The three winners in each categories had the highest ...
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FPL Earns Third Certification as a BenchmarkPortal Center of Excellence

March 10, 2016 – 2:12pm
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Alliance Data’s Card Services Business Sets Industry Standard With Eleventh Consecutive BenchmarkPortal ‘Center of Excellence’ Certification for its Customer Care Centers

March 9, 2016 – 1:57pm COLUMBUS, Ohio, March 9, 2016 /– Alliance Data Systems Corporation’s card services business (www.knowmoresellmore.com), a premier provider of branded private label, co-brand and commercial credit programs, has achieved the “Center of ...
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PharMEDium Earns Prestigious Center of Excellence Recognition from BenchmarkPortal

December 29, 2015 – 1:27pm
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BenchmarkPortal Voted a Top Analyst Covering Contact Center Technology

December 15, 2015 – 4:37pm
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