Reducing Early Attrition: How Contact Centers Can Build a System Where New Hire Retention is the Rule

Aug 11, 2026, 12:08:01 PM |

CallTalk Radio Show, Call Center Training, Workforce Management, Best Practices, Hiring, Customer Experience, Customer Journey, new hires

Every contact center leader knows the pattern. You hire strong, invest in training, and watch too many good people leave before they ever hit their stride. ZIZO Founder and CEO Jimmy Chebat, author of The Engagement Architecture, says the problem isn't your ...
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Everything You Wanted to Know About AI and Contact Centers, But Were Afraid to Ask | Guest: Mark Coudray

Apr 12, 2023, 8:30:42 AM |

CallTalk Radio Show, Hiring, Marijuana in the Workplace, CallTalk Season 14

Artificial Intelligence (AI) and Chat GPT are invading the minds of contact center managers around the world. But what will they mean for you and your operation? Join Bruce Belfiore and AI futurist Mark Coudray for a CallTalk episode that confronts AI and its ...
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Hiring CSRs: Latest on Security Screening and Drug Testing | Guest: Christine Cunneen

Apr 5, 2023, 9:43:50 AM |

CallTalk Radio Show, Hiring, Marijuana in the Workplace, CallTalk Season 14

With so much going on across all industries with regard to post-COVID screening and hiring - - along with changing laws tied to criminal justice reform, marijuana and employer liability - - industry expert Christine Cunneen provides a much-needed update on ...
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Key Takeaways on Hiring Insights in 2021 | Guest: Christine Cunneen

Jun 16, 2021, 7:21:28 AM |

CallTalk Radio Show, Hiring, Marijuana in the Workplace, CallTalk Season12

With so much going on across all industries with regard to post-COVID screening and hiring - - along with changing laws tied to criminal justice reform, marijuana and employer liability - - industry expert Christine Cunneen provides a much-needed update on ...
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Digital CX in the Utilities Sector | Guest: Cary Cusumano and Sarah Simon

Nov 10, 2020, 2:38:10 PM |

CallTalk Radio Show, Recruiting, Hiring, Work Environment, training, CallTalk Season 11, Remote Work

Digital CX is meant to provide a more effortless customer experience across multiple engagement channels. As the channels customers can use to interact with us multiply, customers demand a personalized, consistently positive customer experience as they ...
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CX + EX = Success | Guest: Robert Kobek

Oct 13, 2020, 8:12:36 AM |

CallTalk Radio Show, Recruiting, Hiring, Work Environment, training, CallTalk Season 11, Remote Work

If you are measuring your customer experience and not measuring your employee experience you are missing a great opportunity to discover the gaps in critical issues like customer loyalty and employee loyalty. As the saying goes, if you don’t measure, you ...
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Emerging Best Practices for Recruiting and Training in the "New Normal" | Guest: Pam Roddy

Sep 23, 2020, 10:40:45 AM |

CallTalk Radio Show, Recruiting, Hiring, Work Environment, training, CallTalk Season 11, Remote Work

Recruitment, Hiring and Training techniques during the Pandemic- the traditional models of in person recruitment and training are not feasible during COVID pandemic how can you successfully hire and train CSR in a street to seat manner
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