--- title: "Hiring CSRs: Latest on Security Screening and Drug Testing | Guest: Christine Cunneen" description: With so much going on across all industries with regard to post-COVID operations, changing laws affecting marijuana and criminal justice reform, and employer lawsuits, Ms. Lipnic offered a refreshing perspective on the issues that affect us all. image: https://resources.benchmarkportal.com/hubfs/Hiring%20CSRs-%20Latest%20on%20%20Security%20Screening%20and%20Drug%20Testing.jpg --- - [My Account](https://www.benchmarkportal.com/my-account/edit-account/) - [Upcoming Courses](https://www.benchmarkportal.com/upcoming-contact-center-certification-training-courses/) - [Discover](https://www.benchmarkportal.com/discover-us/) - [Store](https://www.benchmarkportal.com/store/) - [Contact](https://www.benchmarkportal.com/contact-benchmarkportal/) [![bmp-logo-source-below](https://resources.benchmarkportal.com/hs-fs/hubfs/bmp-logo-source-below.png?width=196&height=64&name=bmp-logo-source-below.png)](https://www.benchmarkportal.com) - 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10:00AM/PT Host: Bruce Belfiore | CEO & Senior Research Analyst | BenchmarkPortal Guest Speaker: Christine Cunneen | Hire Image Season: 14 | Episode Number: 4 --- Full Show: --- ![Cunneen Headshot](https://resources.benchmarkportal.com/hs-fs/hubfs/Cunneen%20Headshot.jpg?width=200&name=Cunneen%20Headshot.jpg) Guest: Christine Cunneen | Hire Image Christine Cunneen is the President of Hire Image. She is the Past Chair of the Professional Background Screening Association (PBSA) and is still active on the Government Relations and Finance committees. She is also a SHRM member, most recently serving as a Board member with RI SHRM, and is active on the legislative committee.  Christine has a bachelor’s degree in accounting, is a CPA, and has been servicing the HR community for more than 18 years. She is a frequent speaker at events educating employers and other professionals about background screening and drug testing.  --- **![faculty-bruce-belfiore-4sm-1](https://resources.benchmarkportal.com/hs-fs/hubfs/faculty-bruce-belfiore-4sm-1.jpg?width=184&name=faculty-bruce-belfiore-4sm-1.jpg)CallTalk Host: Bruce Belfiore | BenchmarkPortal** Bruce Belfiore is a frequent speaker at industry events in the United States and abroad. Bruce is Chancellor of the College of Call Center Excellence, which provides certificated courses to call center professionals, and has taught the course “Call Center Management” at Purdue University. He is the author of the book *Benchmarking At Its Best for Contact Centers* and has written numerous research papers and best practices studies focused on contact center topics. He is a consultant to call centers in a wide variety of industries seeking to improve their results, and is noted for helping to calculate the financial impact of proposed changes. Bruce holds Bachelors, JD and MBA degrees from Harvard University. --- *[![CallTalk copy](https://resources.benchmarkportal.com/hs-fs/hubfs/CallTalk%20copy.jpg?width=211&name=CallTalk%20copy.jpg)](https://www.benchmarkportal.com/calltalk-online-radio-show/)CallTalk is a monthly internet radio program for the customer service industry featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore. Broadcast monthly, directly over the Internet to your desktop, CallTalk covers hot topics that impact today's call center. CallTalk airs without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners. 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