CallTalk™ Radio Show

Digital CX in the Utilities Sector | Guest: Cary Cusumano and Sarah Simon

Nov 10, 2020 2:38:10 PM |

CallTalk Radio Show, Recruiting, Hiring, Work Environment, training, CallTalk Season 11, Remote Work

Digital CX is meant to provide a more effortless customer experience across multiple engagement channels. As the channels customers can use to interact with us multiply, customers demand a personalized, consistently positive customer experience as they ...

CX + EX = Success | Guest: Robert Kobek

Oct 13, 2020 8:12:36 AM |

CallTalk Radio Show, Recruiting, Hiring, Work Environment, training, CallTalk Season 11, Remote Work

If you are measuring your customer experience and not measuring your employee experience you are missing a great opportunity to discover the gaps in critical issues like customer loyalty and employee loyalty. As the saying goes, if you don’t measure, you ...

Emerging Best Practices for Recruiting and Training in the "New Normal" | Guest: Pam Roddy

Sep 23, 2020 10:40:45 AM |

CallTalk Radio Show, Recruiting, Hiring, Work Environment, training, CallTalk Season 11, Remote Work

Recruitment, Hiring and Training techniques during the Pandemic- the traditional models of in person recruitment and training are not feasible during COVID pandemic how can you successfully hire and train CSR in a street to seat manner

CallTalk™ Radio Show Archive

Digital CX in the Utilities Sector | Guest: Cary Cusumano and Sarah Simon

CX + EX = Success | Guest: Robert Kobek

Emerging Best Practices for Recruiting and Training in the "New Normal" | Guest: Pam Roddy

Articles & News

Improve Your Center

Compare Your Center

Excel With Training

Support & Tools

CallTalk™ Radio Show Archive

Digital CX in the Utilities Sector | Guest: Cary Cusumano and Sarah Simon

CX + EX = Success | Guest: Robert Kobek

Emerging Best Practices for Recruiting and Training in the "New Normal" | Guest: Pam Roddy

Join the Largest Community of Contact Center Professionals

Join the Largest Community of Contact Center Professionals

Articles & News

Improve Your Center

Compare Your Center

Excel With Training

Support & Tools