Reducing Early Attrition: How Contact Centers Can Build a System Where New Hire Retention is the Rule

Aug 11, 2026, 12:08:01 PM |

CallTalk Radio Show, Call Center Training, Workforce Management, Best Practices, Hiring, Customer Experience, Customer Journey, new hires

Every contact center leader knows the pattern. You hire strong, invest in training, and watch too many good people leave before they ever hit their stride. ZIZO Founder and CEO Jimmy Chebat, author of The Engagement Architecture, says the problem isn't your ...
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