Reducing Early Attrition: How Contact Centers Can Build a System Where New Hire Retention is the Rule

Aug 11, 2026, 12:08:01 PM |

CallTalk Radio Show, Call Center Training, Workforce Management, Best Practices, Hiring, Customer Experience, Customer Journey, new hires

Every contact center leader knows the pattern. You hire strong, invest in training, and watch too many good people leave before they ever hit their stride. ZIZO Founder and CEO Jimmy Chebat, author of The Engagement Architecture, says the problem isn't your ...
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Mastering the Micro-Moments in Contact Centers

Jul 20, 2026, 12:45:36 PM |

CallTalk Radio Show, Call Center Training, Best Practices, Customer Experience, Customer Journey

Contact center training and coaching is both an art and a science. Often overlooked is the power of micro learning, delivered in small bites, to improve performance and build team satisfaction and morale. Most centers rely heavily on initial training regimens ...
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From Insight to Impact: Unlocking Value Force Multipliers in CX | Guest: Justin Robbins

Dec 18, 2024, 9:31:34 AM |

CallTalk Radio Show, Call Center Training, Best Practices, Customer Experience, Customer Journey

We will be talking about Value Force Multipliers in CX. I will be interviewing Justin Robbins. Justin is a keynote speaker, industry analyst, and advisor specializing in customer experience transformation. With over 20 years of leadership across CX ...
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