CallTalk™ Radio Show

Practice on AI, not Humans: How AI-Powered Simulation Training Empowers Your Human Agents to Succeed | Guest: David Lawson

Jun 24, 2024 6:28:36 PM |

Agent Development, CallTalk Radio Show, Call Center Training, Best Practices, Agent Engagement, AI, A.I.

The ability of AI to empower, not replace, humans is often lost in the sensational stories about AI’s impact on call centers. In this podcast we explore how conversational and generative AI are being utilized across industries to exponentially scale ...

Replacing Surveys with the Sentiment Arc: What I learned from analyzing 29,000 calls! | Guest: Jeff Toister

Feb 26, 2024 7:19:20 PM |

CallTalk Radio Show, Best Practices, Customer Feedback, Surveys, QA, A.I.

Customer service surveys are no longer effective. Response rates are low, customers are tired of endless requests, and it’s becoming more difficult to get actionable data. A new technique called sentiment analysis analyzes the conversations you’re already ...

Getting the Most out of AI and Automation for Quality Assurance in Contact Centers | Guest: Chad Tatton

Jan 24, 2024 9:24:30 AM |

CallTalk Radio Show, Quality Assurance, Best Practices, Delivering Quality, AI, QA, A.I.

Chad Tatton brings tremendous experience in using quality assurance to improve customer satisfaction, efficiency, effectiveness, time to proficiency, and sales in the contact center. During this conversation with host Bruce Belfiore, Chad will relay his ...

Generative AI Best Practices for your Contact Center Transformation | Guest: Jimmy Padia

Oct 27, 2023 9:58:50 AM |

CallTalk Radio Show, Best Practices, AI, A.I., CallTalk Season 14

This episode of CallTalk will focus on explaining the different types of Generative AI, as well as best practices to follow in selecting an LLM (Large Language Model). The discussion will help you understand what you should know, and helps you identify the ...

How A.I. is Transforming Contact Centers & Saving You Money | Guest: Tim McLain

May 6, 2020 11:26:02 AM |

CallTalk Radio Show, CallTalk Season 11, A.I., Artificial Intelligence

Are you struggling with scaling cll capacity in this time of pandemic? Could you leverage artificial intelligence to make your calls smarter? This episode of CallTalk will provide tips and insights on how to properly assess AI for your center's needs, keep ...

CallTalk™ Radio Show Archive

Practice on AI, not Humans: How AI-Powered Simulation Training Empowers Your Human Agents to Succeed | Guest: David Lawson

Replacing Surveys with the Sentiment Arc: What I learned from analyzing 29,000 calls! | Guest: Jeff Toister

Getting the Most out of AI and Automation for Quality Assurance in Contact Centers | Guest: Chad Tatton

Generative AI Best Practices for your Contact Center Transformation | Guest: Jimmy Padia

How A.I. is Transforming Contact Centers & Saving You Money | Guest: Tim McLain

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Improve Your Center

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CallTalk™ Radio Show Archive

Practice on AI, not Humans: How AI-Powered Simulation Training Empowers Your Human Agents to Succeed | Guest: David Lawson

Replacing Surveys with the Sentiment Arc: What I learned from analyzing 29,000 calls! | Guest: Jeff Toister

Getting the Most out of AI and Automation for Quality Assurance in Contact Centers | Guest: Chad Tatton

Generative AI Best Practices for your Contact Center Transformation | Guest: Jimmy Padia

How A.I. is Transforming Contact Centers & Saving You Money | Guest: Tim McLain

Join the Largest Community of Contact Center Professionals

Join the Largest Community of Contact Center Professionals

Articles & News

Improve Your Center

Compare Your Center

Excel With Training

Support & Tools