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Getting the Most out of AI and Automation for Quality Assurance in Contact Centers | Guest: Chad Tatton

Jan 24, 2024 9:24:30 AM |

CallTalk Radio Show, Quality Assurance, Best Practices, Delivering Quality, AI, QA, A.I.

Chad Tatton brings tremendous experience in using quality assurance to improve customer satisfaction, efficiency, effectiveness, time to proficiency, and sales in the contact center. During this conversation with host Bruce Belfiore, Chad will relay his ...
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Delivering Quality: Sysco's Service with a S.M.I.L.E. | Guest: Ed Poorbaugh

Oct 16, 2013 10:54:34 AM |

CallTalk Radio Show, Delivering Quality, CallTalk Season 4

Ed shares how Sysco has improved their average quality score from 88.7% to 94%, and reduced turnover by 15%. They are delivering service with a S.M.I.L.E. Ed has held a number of positions in warehousing, transportation and information technology operations ...
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