Incentives, Gamification and Engagement | Guest: Elijah Cox

If you understand the science and principles of Engagement, Gamification, and Incentives, you have the power to change an organization. You can improve morale, increase tenure, see metric improvements of up to 40%, all of which promotes a healthy organization ...
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Voice of the Customer and Agent Engagement: Roses, Daisies & Weeds | Guest: Michael J. Tamer

Agents are the heartbeat of every Call Center and are every manager's greatest challenge.  We will explore how to optimize agent engagement and get the viewpoint of a long time Call Center Pro, Michael J. Tamer.   Guest Speaker: Michael J. Tamer, CEO and ...
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