Air Date: Wednesday, March 15, 2023
Host: Bruce Belfiore | CEO & Senior Research Analyst | BenchmarkPortal
Guest Speaker: Gary Pudles
Season: 14 | Episode Number: 3
Guest: Gary A. Pudles is President, CEO and founder of AnswerNet.
As a “serial entrepreneur,” Pudles is actively realizing his goal of helping businesses to better execute and become more profitable by teaching and supporting entrepreneurship through his multiple technology and service businesses.
Gary is a winner of the SmartCEO Best Run Companies award and the prestigious "Ernst and Young Entrepreneur of the Year" for business service providers. In 2022, Gary was named a “Philadelphia Titan 100,” an elite group of CEOs and C-Level executives who demonstrate exceptional leadership, vision, passion, and influence in their field.
Mr. Pudles is a nationally recognized speaker and expert on telecommunications, business motivation and business operations. His contributions have been featured in Connections Magazine, Contact Management, Customer Interaction Solutions, DM News, Multichannel Merchant, and Risk Management.
Outside the company, Pudles regularly addresses several leading industry organizations: the American Teleservices Association, the Association of TeleServices International (ATSI) and the Canadian Call Management Association (CAM‐X). Pudles is also an instructor at The Wharton School of the University of Pennsylvania.
Pudles earned a Juris Doctorate degree from the Washington College of Law at the American University.
CallTalk Host: Bruce Belfiore | BenchmarkPortal
Bruce Belfiore is a frequent speaker at industry events in the United States and abroad. Bruce is Chancellor of the College of Call Center Excellence, which provides certificated courses to call center professionals, and has taught the course “Call Center Management” at Purdue University. He is the author of the book Benchmarking At Its Best for Contact Centers and has written numerous research papers and best practices studies focused on contact center topics. He is a consultant to call centers in a wide variety of industries seeking to improve their results, and is noted for helping to calculate the financial impact of proposed changes. Bruce holds Bachelors, JD and MBA degrees from Harvard University.
CallTalk is a monthly internet radio program for the customer service industry featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore. Broadcast monthly, directly over the Internet to your desktop, CallTalk covers hot topics that impact today's call center. CallTalk airs without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners. If you have a topic you would like us to cover, send it to CallTalk@BenchmarkPortal.com.
