---
title: "Future of Hiring: Innovative Approaches for Recruiting & Retaining Top Agents | Guest: Ravin Shah"
description: "Bruce Belfiore as he interviews industry veteran Mark Brody about getting your center \"unstuck\" by supporting your front line agents - - and making them stars."
image: https://resources.benchmarkportal.com/hubfs/Ravin%20Shah.jpg
---

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# Future of Hiring: Innovative Approaches for Recruiting & Retaining Top Agents | Guest: Ravin Shah

Hiring agents has become more difficult and managers are looking for new ideas and approaches to increase success.  Join Bruce Belfiore as he interviews Ravin Shah about today's market for contact center agents - and how to win with top candidates using a structured, speedy methodology. 

 

 

![Ravin Shah](https://resources.benchmarkportal.com/hs-fs/hubfs/Ravin%20Shah.jpg?width=365&height=365&name=Ravin%20Shah.jpg)

---

Air Date: Wednesday, February 6, 2023  
Host: Bruce Belfiore | CEO & Senior Research Analyst | BenchmarkPortal  
Guest Speaker: Ravin Shah  
Season: 14 | Episode Number: 2

---

***CallTalk Caramel video version - Shorter show:***

<iframe width="200" height="113" src="https://www.youtube.com/embed/bnCzTxFmdnc?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen title="CallTalk™ Caramel #17: Future of Hiring: Innovative Approaches for Recruiting &amp; Retaining Top Agents" style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;"></iframe>

***CallTalk*** audio podcast version - full show:

 

<iframe style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;" title="Future of Hiring: Innovative Approaches for Recruiting &amp; Retaining Top Agents" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" xml="lang" src="https://www.youtube.com/embed/00x2PlbC44Y?feature=oembed" width="256" height="192" frameborder="0" allowfullscreen data-mce-src="https://www.youtube.com/embed/00x2PlbC44Y?feature=oembed" data-mce-style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;" data-mce-fragment="1"></iframe>

---

![Profile Pic - Square (1)](https://resources.benchmarkportal.com/hs-fs/hubfs/Profile%20Pic%20-%20Square%20(1).png?width=181&height=181&name=Profile%20Pic%20-%20Square%20(1).png)Guest: Ravin Shah

Ravin Shah is the Founder & CEO of Hellohire, a software platform that helps contact centers hire the best agents faster, while reducing recruiting time and costs. Ravin is a serial tech entrepreneur on a mission to expedite and humanize the hiring process

 

---

**![faculty-bruce-belfiore-4sm-1](https://resources.benchmarkportal.com/hs-fs/hubfs/faculty-bruce-belfiore-4sm-1.jpg?width=184&name=faculty-bruce-belfiore-4sm-1.jpg)CallTalk Host: Bruce Belfiore | BenchmarkPortal**  
Bruce Belfiore is a frequent speaker at industry events in the United States and abroad. Bruce is Chancellor of the College of Call Center Excellence, which provides certificated courses to call center professionals, and has taught the course “Call Center Management” at Purdue University. He is the author of the book *Benchmarking At Its Best for Contact Centers* and has written numerous research papers and best practices studies focused on contact center topics. He is a consultant to call centers in a wide variety of industries seeking to improve their results, and is noted for helping to calculate the financial impact of proposed changes. Bruce holds Bachelors, JD and MBA degrees from Harvard University.

---

*[![CallTalk copy](https://resources.benchmarkportal.com/hs-fs/hubfs/CallTalk%20copy.jpg?width=211&name=CallTalk%20copy.jpg)](https://www.benchmarkportal.com/calltalk-online-radio-show/)CallTalk is a monthly internet radio program for the customer service industry featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore. Broadcast monthly, directly over the Internet to your desktop, CallTalk covers hot topics that impact today's call center. CallTalk airs without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners. If you have a topic you would like us to cover, send it to [CallTalk@BenchmarkPortal.com.](mailto:calltalk@benchmarkportal.com?subject=CallTalk)*

 Topics: [CallTalk Radio Show](https://resources.benchmarkportal.com/calltalk/topic/calltalk-radio-show), [Customer Service](https://resources.benchmarkportal.com/calltalk/topic/customer-service), [CallTalk Season 14](https://resources.benchmarkportal.com/calltalk/topic/calltalk-season-14)

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