Contact Center Technology: Embrace It – Leverage It – Promote It! | Guest: Angie Luckey-Succes

Are you implementing new contact center technology?  Join us as we discuss tips and benefits on how to embrace the technology to transform the customer, employee and business experience by leveraging it within and beyond your department while promoting the ...
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Technology - Leveraging Industry Benchmarks to Build a Business Case | Guest: Drew Wright

Leveraging Industry Benchmarks to Build a Business Case for a Technology Investment. Technology is a crucial component of a good contact center. Drew Wright will share his experiences as a problem solver and business case builder. He will shed light on how ...
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Co-Browsing Technology for the Customer | Guest: Dusty Stanford

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Impact of Technology on Contact Center Performance | Guest: John Chatterley

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