Technology - Leveraging Industry Benchmarks to Build a Business Case | Guest: Drew Wright

Leveraging Industry Benchmarks to Build a Business Case for a Technology Investment. Technology is a crucial component of a good contact center. Drew Wright will share his experiences as a problem solver and business case builder. He will shed light on how ...
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Co-Browsing Technology for the Customer | Guest: Dusty Stanford

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Impact of Technology on Contact Center Performance | Guest: John Chatterley

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