Leveraging Industry Benchmarks to Build a Business Case for a Technology Investment. Technology is a crucial component of a good contact center. Drew Wright will share his experiences as a problem solver and business case builder. He will shed light on how industry benchmarks are used in a practical way to convince senior management to allocate the budget needed for new investment.
Guest Host Bio: Drew Wright co-founded Technology Finance Partners in 2000 and has driven hundreds of millions of dollars of enterprise technology investment through strategic consultation on deal structuring and collaborative business case analysis support. This ongoing effort gives Drew a unique understanding of the real value of technology, from IT infrastructure to business application as well as a practical perspective regarding pricing and delivery models. Drew has spoken at a number of software conferences on the subjects of ROI, green IT, SaaS pricing strategies and customer analytics. Drew earned a BS in mechanical engineering with an English minor from Cal Poly in San Luis Obispo and an MBA from UCLA’s Anderson School.
Air Date: Monday, June 15, 2015 - 10AM/PT
Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal
Guest Speaker: Drew Wright, Technology Finance Partners
Season: 6, Episode Number: 6
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CallTalk is a monthly internet radio program for the customer service industry featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore. Broadcast monthly, directly over the Internet to your desktop, CallTalk covers hot topics that impact today's call center. CallTalk airs without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners. If you have a topic you would like us to cover, send it to CallTalk@BenchmarkPortal.com.
