Air Date: Friday, Sept. 30, 2022 - 10:00 AM/PT
Host: Bruce Belfiore | CEO & Senior Research Analyst | BenchmarkPortal
Guest Speaker: Keith Fiveson
Season: 13 | Episode Number: 3
CallTalk Caramel video version:
CallTalk audio podcast version - full show:
Guest: Keith Fiveson
Keith Fiveson, M.Div, CPC, is a contact center expert, army veteran, two-time cancer survivor, early internet pioneer (AT&T, MCI, BT), meditation teacher, and a certified executive life coach, counselor, and consultant. He started his health and wellness journey in 1992. Over the past thirty years, he has developed his knowledge through enriching experiences in over 48 countries worldwide. For this episode of CallTalk and CallTalk Caramels he brings his experience alive for contact center managers, focusing on the elements that will make them more successful and fulfilled.
CallTalk Host: Bruce Belfiore | BenchmarkPortal
Bruce Belfiore is a frequent speaker at industry events in the United States and abroad. Bruce is Chancellor of the College of Call Center Excellence, which provides certificated courses to call center professionals, and has taught the course “Call Center Management” at Purdue University. He is the author of the book Benchmarking At Its Best for Contact Centers and has written numerous research papers and best practices studies focused on contact center topics. He is a consultant to call centers in a wide variety of industries seeking to improve their results, and is noted for helping to calculate the financial impact of proposed changes. Bruce holds Bachelors, JD and MBA degrees from Harvard University.