---
title: "When YOU Need the Coaching - Managers Need Coaches to Succeed too | Guest: Mitchell Levy"
description: Global Credibility Expert, Mitchell Levy, is a human whose purpose in life is to serve those who want to be seen as credible and win the war against those in Dubious Nation.
image: https://resources.benchmarkportal.com/hubfs/Coaching%20-%20July%202022.jpg
---
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# When YOU Need the Coaching - Managers Need Coaches to Succeed too | Guest: Mitchell Levy
We have dedicated courses and CallTalk episodes on coaching for agents - an important topic indeed. However, contact center managers need coaching as well - - coaching that may go beyond the training curricula that are in the market. Tune in to this episode of CallTalk for some real insights on how you, as a manager, can benefit from coaching.
---
Air Date: Friday, July 22, 2022 - 2:00 PM/PT
Host: Bruce Belfiore | CEO & Senior Research Analyst | BenchmarkPortal
Guest Speaker: Mitchell Levy | Author, Speaker, Global Credibility Expert
Season: 13 | Episode Number: 1
---
CallTalk Caramel:
Full Show:
---
Guest: Mitchell Levy | Author, Speaker, Global Credibility Expert
Global Credibility Expert Mitchell Levy is a 2x TEDx speaker and international bestselling author of over 60 books. After interviewing 500 thought leaders on credibility, he created the Credibility Nation community, published a 5-country international bestselling book, delivered a TEDx, created courses, and is working on getting the definition of credibility rewritten in the dictionary. He's an accomplished Entrepreneur who has created twenty businesses in Silicon Valley including four publishing companies that have published over 750 books. He's provided strategic consulting to hundreds of companies and has been the chairman of a board of a NASDAQ-listed company.
---
**CallTalk Host: Bruce Belfiore | BenchmarkPortal**
Bruce Belfiore is a frequent speaker at industry events in the United States and abroad. Bruce is Chancellor of the College of Call Center Excellence, which provides certificated courses to call center professionals, and has taught the course “Call Center Management” at Purdue University. He is the author of the book *Benchmarking At Its Best for Contact Centers* and has written numerous research papers and best practices studies focused on contact center topics. He is a consultant to call centers in a wide variety of industries seeking to improve their results, and is noted for helping to calculate the financial impact of proposed changes. Bruce holds Bachelors, JD and MBA degrees from Harvard University.
---
*[](https://www.benchmarkportal.com/calltalk-online-radio-show/)CallTalk is a monthly internet radio program for the customer service industry featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore. Broadcast monthly, directly over the Internet to your desktop, CallTalk covers hot topics that impact today's call center. CallTalk airs without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners. If you have a topic you would like us to cover, send it to [CallTalk@BenchmarkPortal.com.](mailto:calltalk@benchmarkportal.com?subject=CallTalk)*
Topics: [At-Home Agents](https://resources.benchmarkportal.com/calltalk/topic/at-home-agents), [CallTalk Radio Show](https://resources.benchmarkportal.com/calltalk/topic/calltalk-radio-show), [Customer Service](https://resources.benchmarkportal.com/calltalk/topic/customer-service), [Customer Experience](https://resources.benchmarkportal.com/calltalk/topic/customer-experience), [Credibility](https://resources.benchmarkportal.com/calltalk/topic/credibility), [CallTalk Season 13](https://resources.benchmarkportal.com/calltalk/topic/calltalk-season-13)
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