Replacing Surveys with the Sentiment Arc: What I learned from analyzing 29,000 calls! | Guest: Jeff Toister
Feb 26, 2024 7:19:20 PM |
CallTalk Radio Show, Best Practices, Customer Feedback, Surveys, QA, A.I.
Customer service surveys are no longer effective. Response rates are low, customers are tired of endless requests, and it’s becoming more difficult to get actionable data. A new technique called sentiment analysis analyzes the conversations you’re already ...
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Surveys - 15 Tips to Optimize Yours | Guest: Dr. Fred Van Bennekom
Sep 15, 2015 11:32:47 AM |
Survey Design Surveys are an important tool for measuring your customers’ and agents’ satisfaction along with identifying areas needing improvement. While a survey seems deceptively simple — it’s just a bunch of questions — getting good, valid data for ...
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