A New Year for Your Contact Center: An Excellent Time to Plan for Excellence!

As the curtain rises on 2018, contact center managers should make resolutions to lead their operations to measurably higher levels of performance and preparedness for the future. Keep it simple or you will feel overwhelmed. Bring things down to three ...
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It’s Budget Season – Be Prepared!

BY BRUCE BELFIORE | OCTOBER 24, 2017 In a previous blog, I wrote about spending the budget you have left for this year, before it is taken away. This second blog focuses on budgeting for next year. 
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Budget Bonanza? Check Yours Now!

BY BRUCE BELFIORE | October 31, 2017 The end of the year brings two budget items for most managers: Spending what’s left of this year’s budget Submitting (and advocating for) next year’s budget. For contact center managers these are important items, for which ...
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