Report finds that Agents are Proud of their Workplaces.

Santa Barbara, CA – Despite well-publicized challenges, BenchmarkPortal’s Agent Voices Report finds that a great majority of contact center agents are proud to work for their respective companies. While the calculated score for the question, “I am proud to ...
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Consumer and Agent Loyalty: 5 Questions You Need to Ask Yourself Before You Leave Work Tonight

Consumer and Agent Loyalty: 5 Questions you need to ask yourself before you leave work tonight Date: October 27, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: Jeanne Bliss, Customer Service Expert Below is the Recording of the show:
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