”Leadership means never having an off day.” Not many leadership teams can live up to this high standard, and contact center leadership is no exception. However, we have to try! The questions in this category focus on whether leadership listens to employees, ...
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Overall Satisfaction
Jan 12, 2016 |
Agent Turnover, Agent Satisfaction, Agent Voices, Overall Satisfaction, Performance Review Processes
Our Agent Voices blog posts are drawn from the results of research on over 5,000 agent surveys conducted in North America.
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