Voice of the Customer
Apr 12, 2016 |
Agent Satisfaction, Caller Satisfaction, Employee Incentives, Agent Voices
Listening to the voice of the customer is not just a cliché - - it is a key for measuring performance and for determining areas requiring improvement. Successful centers usually have open channels and open minds when it comes to gathering information, both ...
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Job initiation and career prospects are both very important to contact center agents, as they are to all employees. This category starts with questions about initial training and transition and then asks questions about the individual’s professional and ...
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