The Agent Turnover Tornado: This Hurricane Can Hurt You
Sep 1, 2017 |
Agent Turnover, Cost of Turnover, Call Center Agents, turnover
Four Ideas to Help Retool Your WFM Planning for the Coming Storms I was struck by a report that tornadoes were spawned from a Hurricane in Texas. As if a hurricane is not already too much! The idea that a concentrated danger can be found within a broader ...
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