Agents believe their organizations remain focused on CSat, BUT...
Jul 21, 2021 |
Agent Voices, Organizational Vision, Customer Focused Culture, call center performance
Santa Barbara, CA – 76.64% of surveyed agents believe that their respective organizations are focused on Customer Satisfaction according to BenchmarkPortal's 2020 Agent Voices Report. The survey reports that 45.66% of the respondents "strongly agree" to the ...
read more
Where Data Turns Into Action, Producing Measurable Results! This blog will be perky and pointed. There are some things in life you just have to do - - and you get a lot out of them. Benchmarking is one of them. True, some contact centers just seem to bump ...
read more
